Frequently Asked Questions

Welcome to the Ninjeeves Frequently Asked Questions page. We have compiled answers to the most common inquiries regarding products, orders, shipping, returns, payments, and more. If your question is not addressed below, please contact our Support Team for assistance.

1. What products does Ninjeeves sell?

Ninjeeves specializes in apparel and related fashion goods. Our collections are curated for style, comfort, and everyday wear.

2. How long will my order take to ship?

Orders are typically processed and dispatched within 1 business day (handling time). Once shipped, transit time typically ranges between 2–4 business days, depending on location and carrier availability.

Please refer to our Shipping Policy for full details on timelines, carriers, and tracking.

3. Which shipping carriers do you use?

We work with major, reliable carriers, including:

• USPS

• UPS

• FedEx

Carrier selection may vary based on destination and delivery method.

4. How do I track my order?

When your order ships, you will receive a shipment confirmation email containing tracking details. Tracking may take 12–24 hours to update after the carrier collects the package.

5. Can I change or cancel my order after placing it?

Order changes or cancellations may be requested within 1 hour of purchase, provided the order has not yet entered fulfillment or shipped. After this period, modifications cannot be guaranteed.

See our Cancel / Change Order Policy for details.

6. What is your return policy?

We accept returns within 30 days of delivery at no additional processing or restocking fees. Items must be in unused, unwashed, and undamaged condition with original tags and packaging.

Please refer to our Return Policy for complete eligibility criteria and processing steps.

7. Do you offer exchanges?

Yes. Exchanges may be requested for size, color, or variation changes, subject to availability. If an exchange cannot be fulfilled, a refund may be issued.

8. How long do refunds take?

Refunds are typically processed within 14 business days after the returned item has been received and inspected. Refunds are issued to the original payment method.

9. Are there any return fees?

No. Ninjeeves does not charge restocking or processing fees on eligible returns. Customers are only responsible for return shipping costs unless the return is due to our mistake (wrong or defective product).

10. Which payment methods do you accept?

We accept major credit cards, digital wallets, and PayPal. PayPal is recommended for enhanced buyer protections and expedited refund processing.

Further details are available in our Payment Policy.

11. Do you ship internationally?

At this time, we primarily ship within the United States. International shipping may be added in the future. Please check back for updates or contact our Support Team for inquiries.

12. What if my item arrives damaged or defective?

If you receive a damaged, defective, or incorrect product, please contact us immediately. We will request photos to verify the issue and arrange for replacement, exchange, or refund at no cost to you.

13. What if I entered the wrong address at checkout?

Customers are responsible for providing accurate shipping information. If you enter an incorrect address, contact us as soon as possible. While we will do our best to assist, address changes cannot be guaranteed once processing begins.

14. How do I contact customer support?

For assistance, returns, cancellations, or general inquiries:

Email: support@ninjeeves.com

Our team is committed to providing prompt and helpful responses.

15. Does Ninjeeves offer promotions or discount codes?

Occasionally. Promotions, seasonal discounts, and exclusive offers may be shared via the website or newsletter. Discounts cannot be combined unless explicitly stated.

16. Will items be restocked?

Product availability varies by style and season. If you are interested in a sold-out item, we encourage you to check back or contact support to inquire about restocks.

17. Is my payment information secure?

Yes. All transactions are encrypted and processed through PCI-compliant partners. Ninjeeves does not store full credit card details.

18. How do I contact customer support for help not listed here?

If your question is not answered in this FAQ, please email:

support@ninjeeves.com

We will be happy to assist.