Refund Policy

At Ninjeeves, our priority is to make sure you love your purchase. If for any reason you are not satisfied, we’re here to help.

1. Eligibility for Refunds

To qualify for a refund:

• Items must be returned in their original condition, unused, and unwashed.

• Items must include all original tags and packaging.

• Requests must be submitted within the applicable return period as outlined in our Return Policy.

Items that are damaged, altered, or show significant wear may not be eligible for a refund.

2. Refund Processing Time

Once we receive and inspect your return, we will process your refund within 14 business days.

• Refunds will be issued to the original method of payment.

• No restocking fees or additional charges apply — refunds are free of fees.

Please note: Depending on your bank or payment provider, it may take additional time for funds to appear in your account.

3. Refunds on Shipping Costs

Original shipping fees (if applicable) are non-refundable, unless the return is due to our error (wrong item, defective item, etc.).

4. Exclusions

Certain items may not be eligible for refunds, including:

• Clearance or final sale items

• Personalized or customized products

• Gift cards

Please refer to product descriptions for details.

5. Exchanges

If you would prefer an exchange instead of a refund, please contact our support team for availability and processing.

6. How to Request a Refund

To initiate a refund request, please contact us at:

📧 support@ninjeeves.com
Include your order number, reason for return, and photos if relevant.

Our support team will guide you through the next steps.

7. Questions & Support

If you have any questions about our refund process, feel free to reach out. We’re always happy to help and ensure a smooth experience.