Cancel/Change Order

At Ninjeeves, we begin processing orders shortly after they are placed to ensure fast fulfillment and shipping. Because of this, customers are encouraged to review their order details carefully before completing checkout. However, we understand that mistakes happen and will do our best to accommodate cancellation or modification requests within the allowed time frame described below.

1. Cancellation Window

Customers may request to cancel an order within 1 hour of purchase, provided the order has not yet been packed, processed, or shipped.

Once an order has entered fulfillment or has been dispatched, it can no longer be canceled. Customers may instead choose to proceed with a return once the item has been delivered, in accordance with our Return Policy.

2. Change or Modify an Order

Requests to modify an order (such as changing a product variant, size, color, or quantity) must also be submitted within the same 1-hour window and before the order enters fulfillment.

Changes may include:

• Editing item size or color

• Updating product quantities

• Updating shipping address

• Correcting contact information

If the order has already been processed or shipped, modifications cannot be made. Incorrect address information submitted by the customer that results in delivery failure is not the responsibility of Ninjeeves, though we will assist where possible.

3. How to Request a Cancellation or Change

To submit a cancellation or change request, contact our Support Team immediately:

Email: support@ninjeeves.com
Subject Line Recommendation: “Order Cancellation Request” or “Order Change Request”

Please include:

• Full name

• Order number

• Reason for cancellation or change

• Requested modifications (if applicable)

4. Refunds for Canceled Orders

If an order is successfully canceled within the allowed window, a full refund will be issued to the original method of payment. Refund processing times vary depending on the payment provider but generally follow the timelines outlined in our Refund Policy.

5. Orders Shipped Shortly After Placement

In rare cases, orders may ship very soon after checkout due to rapid processing. If this occurs before the customer can request cancellation, the order may instead be handled as a return upon delivery.

6. Refusing Delivery

Refusing delivery at the doorstep is not considered an official cancellation request. Customers who refuse delivery must contact our Support Team to initiate a return once the package is returned to our facility, or they may incur additional carrier fees.

7. Situations Where Cancellation May Be Declined

A cancellation or modification request may be declined if:

• The order has already shipped

• The order is in the packing or fulfillment stage

• The product is final sale or non-returnable

• The request does not provide sufficient information to identify the order

We strive to notify customers promptly if a request cannot be honored.

8. Support Assistance

Our team is committed to helping resolve order issues quickly. For assistance with reordering, replacements, or product recommendations, customers may contact our Support Team anytime.