Cancel/Change Order

Order Policy

At Ninjeeves, we stand behind the quality of our products and want you to shop with confidence. If something isn’t right with your order, we’ll make it right — quickly, fairly, and with care.

Order Changes & Cancellations

• Please double-check your order details before checkout, especially size, color, and quantity.

• Cancellations: You may cancel your order within 24 hours of purchase. A 10% cancellation fee applies.

• If your order has already been processed or shipped, cancellation may no longer be possible.

• To request a cancellation, email support@ninjeeves.com with your order number.

Exchanges

• We currently do not offer direct exchanges for incorrect selections (e.g., wrong size or color).

• You may cancel your order within 24 hours and place a new order instead.

• Need help choosing the right fit or style? Our team is happy to assist before you purchase.

Returns & Refunds

• Return requests are accepted within 120 days of delivery. After this period, all sales are final.

Eligible for Return:

• Item arrived damaged or defective

• You received the wrong product

• Product differs significantly from its online description

Not Eligible for Return:

• Item has been used, washed, or altered

• Minor cosmetic flaws (e.g., loose threads)

• Missing original tags or packaging

• Damage not caused by Ninjeeves

How to Request a Refund
Email support@ninjeeves.com with:

• Your order number

• Photos or videos of the issue

• Proof of purchase

• Shipping receipt (if applicable)

⚠️ Important: Do not return any items without prior approval. Unauthorized returns will not be accepted.

Refund Processing

• Refunds are issued within 7 business days after we receive and inspect your return.

• You’ll receive an email confirmation once the refund has been processed.

• Refunds include original shipping charges.

• If your refund hasn’t appeared within 10–15 business days, please contact your payment provider.

Important Notes

• Return window: 120 days from delivery

• Customers are responsible for return shipping costs, unless the issue is Ninjeeves’ fault

• Ninjeeves is not responsible for loss or damage during return transit

Questions or Concerns?
We’re always here to help!

📧 support@ninjeeves.com
📍 Ninjeeves LLC, 3340 NE 190th St, Apt 308, Miami, FL 33180, United States
🕘 Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)